LOGISTICS
Freight forwarders and logistics companies spend hours each week investigating invoice disputes, cross-referencing contract terms and drafting resolution emails.
AI agents automate the entire dispute lifecycle from detection through resolution, validating every charge against contract terms and recovering overcharges without manual investigation.
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Each dispute consumes over 30 minutes, and with thousands of invoices monthly, validation teams spend their days context-switching between systems rather than resolving exceptions.
When a dispute arrives claiming an incorrect detention fee, teams manually search folders for the right agreement, scan pages for the relevant charge code, interpret rate tables, and verify whether the carrier's calculation matches the contract.
Manual reviews can create discrepancies between system records and actual stock levels.
After manually investigating and responding to disputes, there's no automated workflow to track whether credits were issued, invoices were adjusted, or overpayments were recovered.
AI agents monitor your dispute inbox, extract the customer complaint, invoice number, and claimed charge discrepancy, then automatically raise a ticket in your CRM with all context attached.
AI agents fetches the disputed invoice from your ERP, parses every line item, identifies which charges are being contested, and cross-references quantities, rates, and dates against what the customer claims. Instead of staff manually comparing PDFs, the agent presents a structured breakdown of what matches and what doesn't.
AI agents search your Google Drive for the relevant freight agreement, read the PDF, extract rate tables and charge definitions specific to this carrier relationship, and apply the contracted terms to the disputed invoice.
When a carrier contests a charge that requires contract interpretation or involves credit amounts above threshold limits, the agent surfaces the complete investigation report to your finance team via dashboard or Slack notification. Teams can review the agent's recommended action and can approve or correct it.
The agent drafts a detailed explanation of how the charge should have been calculated per the contract, flags where the carrier's invoice deviates, and attaches supporting documents (contract excerpt, rate table, shipment timeline).
Based on the investigation, the agent generates a response email to the carrier accepting or refuting the dispute. If the carrier was correct, the email confirms the charge. If the carrier overbilled, the email specifies the exact overcharge amount and requests a credit note.
Connect with your existing tech stack within minutes!
PLATFORMS WE CONNECT WITH
CRM
Internal Apps
Frieght Portals
Logistics Portal
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AI agents flag complex disputes for human review before executing resolution actions.
Adopt AI understands freight-specific workflows like validating accessorial charges against carrier contracts, mapping container tracking to invoice line items, and interpreting rate tables with tiered pricing. Generic RPA tools treat invoices as data entry. Adopt AI treat them as operational decisions that require context from contracts, ERPs, and shipment histories.
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