In this episode of the Adopted Podcast, Deepak Anchala interviews Ashley Hyman, VP of Customer Experience at Drata. Ashley shares her journey from public health to tech, her early days at Drata, and the evolution of customer success and experience as the company scaled.
The conversation delves into the importance of AI in product adoption, the challenges of navigating customer needs in the compliance space, and the evaluation of AI products with a focus on security. Ashley emphasizes the need for a balance between human oversight and AI efficiency and discusses the future of AI in customer experience, including the potential for acquisitions in the industry.
